Legal
Privacy notice
How Tuysuz Logistics Ltd collects and uses your personal data under the UK GDPR and the Data Protection Act 2018.
Last updated: 18 October 2026
Who we are
Tuysuz Logistics Ltd ("we", "us") is the data controller for personal data collected through this website. We are a company registered in England and Wales (company number 17506113). Registered office: Flat 2, 246 Morning Lane, London, E9 6RQ, United Kingdom.
Questions about this notice or your data: [email protected].
What we collect and why
| Data | Purpose | Lawful basis |
|---|---|---|
| Name, company, email address, phone number | To reply to your enquiry, prepare a quote and arrange the delivery | Steps at your request before entering into a contract; performance of a contract |
| Collection and delivery postcodes or addresses, delivery dates, details of goods, notes you give us | To price and carry out the job | Performance of a contract; legitimate interests in running our business |
| Correspondence (emails, WhatsApp messages, calls) | To keep a record of what was agreed and deal with any questions or complaints | Legitimate interests |
| Invoices and payment records | Accounting and tax | Legal obligation |
We do not use your data for automated decision-making or profiling, and we do not sell it.
How the website forms work
The request form and the price calculator do not store your details on this website. When you press Send by email, your own email app opens with a pre-filled message to us; when you press Send via WhatsApp, WhatsApp opens with a pre-filled message. Nothing is sent until you send it yourself. The price calculator keeps your entries in your browser's session storage only, so they can be copied into the request form; this is cleared when you close the tab.
How long we keep it
- Enquiries that don't lead to a booking: up to 12 months after our last contact.
- Customer, job and invoice records: 6 years from the end of the financial year they relate to, as required for tax and accounting.
Who we share it with
- Email and messaging providers — your messages reach us through our email provider and, if you choose, WhatsApp (operated by WhatsApp Ireland Ltd / Meta). Their own privacy policies apply to how they process messages.
- Google Fonts — this website loads fonts from Google, which means your browser connects to Google's servers and shares your IP address with them.
- The people at the other end of a delivery — where needed, we share names and contact numbers between collection and delivery contacts to complete the job.
- Professional advisers and authorities — such as our accountant, or where we are legally required to.
All images and video on this site are hosted on our own server. We do not use analytics or advertising cookies.
International transfers
Some providers (for example Google or Meta) may process data outside the UK. Where they do, they rely on safeguards recognised under UK law, such as the UK International Data Transfer Addendum or adequacy regulations.
Your rights
You have the right to access your personal data, ask us to correct or delete it, restrict or object to how we use it, and receive a copy in a portable format. To use any of these rights, email [email protected]. We'll respond within one month.
If you're unhappy with how we've handled your data, please tell us first. You also have the right to complain to the Information Commissioner's Office (ICO): ico.org.uk/make-a-complaint, or call 0303 123 1113.
Changes to this notice
We may update this notice from time to time. The latest version will always be on this page.